What is the difference between "on-call" and "regular customer"?

A regular customer is one who secures their scheduled service with a deposit on their account after which they will receive a discounted rate. All customers receive the same quality services, payment is due at time of delivery.

What do I need to do to establish an account ?

A deposit of $60 for individual, $125 for families and $200 for commercial accounts. Commercial accounts are billed bimonthly and payable upon receipt*.

What should I put my garments in for first time pick up?  

Any plastic bag can be used for your first out going order. Your finished garments will be returned in our laundry sack (no more non biodegradable poly plastic bags to clog up the land fills). You can turn the environmental friendly bag upside down and inside-out, put items to be cleaned and leave it for pick up.  

Do I have to be available at home or the office when you pick-up or delivery my clothes?  

No, you may give us instructions where you want for us to pickup and deliver your clothes when you are not home. However, your office must be unlocked in order for our delivery specialist to service your location.  

Where do I leave dry cleaning and laundry for your pick up and delivery service?  

At a designated location agreed upon (all outside locations must have a covered area for protection against harmful elements).  

Can you accommodate next day service?  

Yes, but there can be extra charge for next day services.  

Do you take cash for payments?  

Only if the cash payment is in a sealed envelope. Please keep in mind that our drivers do not carry cash.  

How do I make special requests or explain issues about my clothes?  

You can point out special needs for your garment on a piece of paper and attach it to that garment. 

Any other request should be passed on to one of our staff members by phone or email.  

Who do I talk to for any questions and/or concerns? 

You can call and speak with one of our friendly staff, or email Lowcountry Laundry we will get back to you promptly.  

 

Garment Care  

Lowcountry Laundry will use reasonable efforts to maintain a high quality cleaning service. Lowcountry Laundry accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. Lowcountry Laundry accepts no liability for "special care" items that require special attention to be cleaned or that do not have care instructions; provided, however, Lowcountry Laundry will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer's laundry bag if the plastic bag is clearly labeled "delicates." Lowcountry Laundry is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Lowcountry Laundry reserves the right to refuse to clean any garment. Lowcountry Laundry does not guarantee the removal of all stains. Lowcountry Laundry will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. Lowcountry Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.

In the rare instance that your garment is lost or damaged by Lowcountry Laundry, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute ("IFI"). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Lowcountry Laundry, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Lowcountry Laundry may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200. Although Lowcountry Laundry is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.

We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.

Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that Lowcountry Laundry is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.  

 

Our friendly staff is happy to answer questions about our services. Call today to schedule a pick-up (843) 771-3181 or use our contact page to send us at message