No. The laundry bags are part of our service and we provide them to all of our regular customers.
What type of laundry products do you use?We use the same brand names products that you use at home. They will vary from time to time as to the brand however we use dye free and fragrance free detergents. We use fabric softener in the rinse cycle and in the dryers. There are no additional costs for the softeners.
What forms of payment do you accept? We accept cash, personal checks, credit cards and bi-monthly invoiced accounts.
What happens if I get my laundry back and something is missing or damaged? We care for your clothes as if they were our own. We understand that you are entrusting us with your laundry and your trust is very important to us. Your laundry goes directly from your hands into the facility where your laundry is sorted, washed, dried and folded. Should any problem arise you will be compensated fairly for the loss or damage.
How is my laundry done? An employee will pick up your laundry in the bag that we provide you. Back at the facility your laundry will be sorted into whites, colors and darks. We will then wash, dry and fold your laundry. Then we will return your laundry to your door smelling clean and neatly folded.
What should I put my laundry in the first time I use Lowcountry Laundry ? The first time, put your clothes in a laundry bag if you have one. Or, you can simply place them in trash bags and upon return, we will issue you a laundry bag. Place bags outside by 7:00am.
What are pick up and delivery times? The pick up and delivery times vary by area.
When will I get my laundry back?You will get you laundry back 2-3 business days from the day we pick it up. Depending on the time frame you select. Your convenience is our priority.
